Privacy Policy

Effective Date: 20th  January 2025
Last Updated: 20th January2025

At Veritroo, a brand of Ultra Wellness Solutions Pty Ltd (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth), the UK General Data Protection Regulation (UK GDPR), the New Zealand Privacy Act 2020, and Japan’s Act on the Protection of Personal Information (APPI).

By using our services or accessing our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

 

1. Information We Collect

1.1 Personal Information

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

We may collect the following types of personal information when you use our website or services:

  • Name;

  • Mailing or street address;

  • Date of birth;

  • Email address;

  • Phone number;

  • Non-Personal Information: This includes data such as your IP address, browser type, and usage patterns on our website.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

You do not have to provide us with your personal information. However, if you choose to deal with us and choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

1.2 Sensitive Information

Under certain circumstances, we may need to collect sensitive information about you. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained;

  • For a secondary purpose that is directly related to the primary purpose;

  • With your consent; or where required or authorised by law.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To deliver to you a more personalised experience and service offering;

  • To improve the quality of the services we offer;

  • For internal administrative purposes;

  • For marketing and research purposes;

  • To respond to inquiries and fulfil requests;

  • To communicate with you about updates, promotions, and news;

  • To analyse website usage and improve user experience.

 

3. How We Protect Your Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption of sensitive data;

  • Restricted access to your information by unauthorised personnel;

  • Having technological measures in place (for example, anti-virus software, firewalls, secure servers, and regular security audits).


4. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal).

  • Delivery services and logistics providers.

  • IT and website management services.

  • Legal, regulatory, or government bodies, where required by law

  • In the event of a merger, acquisition, or sale of Ultra Wellness Solutions Pty Ltd

For international transfers, we ensure compliance with applicable laws, including obtaining consent when required to transfer personal information to third parties.

4.1 Working With Trusted Partners

To provide you with the best possible products, services, and customer experience, we may share your personal information with trusted third parties who assist us in various ways. These may include:

  • Distributors and Partners: To help us deliver our products and services to you.

  • Technology Service Providers: To maintain and improve our systems and operations.

  • Marketing and Data Analytics Providers: To help us understand your needs and tailor our offerings to you.

  • Business Advisors: Such as lawyers, accountants, and other professionals, to support our operations.

  • Administrative Service Providers: To assist with tasks like mailing and printing.

We take steps to ensure your information is handled securely and responsibly by all third parties. We have contracts in place that require them to maintain appropriate data security measures and comply with relevant privacy laws.

4.2 Data Transfers To Overseas Locations

We operate in Australia and ship to the United Kingdom, Japan, and New Zealand. Your personal information may be transferred, stored, or processed in countries outside your country of residence

  • UK GDPR: Transfers outside the UK/EU use Standard Contractual Clauses (SCCs) or other safeguards.

  • Japan APPI: Transfers to foreign countries comply with the APPI’s requirements, including consent or safeguards.

  • New Zealand Privacy Act 2020: Data is transferred only where appropriate protections are in place or with your consent.

Some of the third-party service providers we use may be located outside of Australia.

When we share your personal information with overseas recipients, we take steps to ensure your data is handled securely and in accordance with appropriate privacy practices. We will only share your information with overseas recipients if:

  • You have explicitly consented to the sharing.

  • We reasonably believe that:

    • The recipient is subject to laws or binding agreements that provide a level of privacy protection substantially similar to Australian privacy laws.

    • These laws or agreements are effectively enforced.

  • The sharing is required or permitted by Australian law or court order.

 

5. Your Rights

5.1 Opting Out

You can easily opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or by contacting us 1 using the contact information provided below.  

You have the right to:

  • Access, correct, or delete your personal information;

  • Opt-out of receiving marketing communications;

  • Restrict the use of your data for certain purposes.

You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Veritroo will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information we may require identification from you before releasing the requested information.

5.2 UK Residents (Under UK GDPR)

You have the right to:

  • Access your personal data.

  • Request corrections to inaccurate data.

  • Request deletion of your personal data (subject to legal obligations).

  • Restrict how we process your data in certain circumstances.

  • Request data portability to another service.

  • Withdraw consent for marketing communications.

5.3 Japan Residents (Under APPI)

You have the right to:

  • Request disclosure of personal information we hold about you.

  • Correct or delete inaccurate personal data.

  • Request cessation of the use or provision of your personal data if it violates the APPI.

  • Withdraw consent for marketing communications.

5.4 New Zealand Residents (Under the Privacy Act 2020)

You have the right to:

  • Access your personal information.

  • Request correction of incorrect or incomplete data.

  • Be informed about how your information is collected, used, and stored.

To exercise these rights, contact us at hello@veritroo.com

 

6. Cookies and Tracking Technologies

6.1 Cookies

We use cookies and similar technologies to enhance your experience on our website, track usage patterns, and serve personalised content. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Veritroo website(s). 

We utilise cookies to improve your browsing experience on our website(s). Cookies do not personally identify you. If you prefer not to use cookies, you can modify your browser settings to disable them. Please note that disabling cookies may impact your website experience and certain features may not function correctly. 

6.2 Website Analytics

To better understand how our website is used and improve your experience, we employ website analytics tools. 

When you visit our website or use one of our services, we may automatically log the data provided by your web browser, including your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

While we primarily collect anonymous data, in some cases, it may be possible to connect this information to you. This information helps us identify areas for improvement and tailor our website to better meet your needs.

6.3 Direct Marketing

We may send you direct marketing communications, such as information about our services, opportunities, or events if you have requested or consented to receive them. These communications may be sent via email, SMS, mail, or other channels, in accordance with applicable laws, including the Australian Spam Act 2003.

You can choose your preferred communication method, and we will do our best to accommodate your choice.

6.4 Online Advertising

We may use your personal information for advertising purposes, including online behavioural advertising, website personalisation, and targeted advertising. This may involve sharing your information with third parties.

 

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we discover that we have unintentionally collected such information, we will take steps to delete it.

 

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date of the update.

 

9. Complaints

If you believe that we have breached a relevant data protection law or regulation or this policy and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Please allow up to 30 days for Veritroo to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Veritroo’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner to lodge a complaint.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@veritroo.com

Governing Laws: This Privacy Policy is governed by the laws of Australia. Also the United Kingdom, New Zealand, and Japan, as applicable.